Returns & Exchanges

At Katto, we want you to be completely satisfied with your home essentials. If your purchase isn't a perfect fit for your space, we offer a 30-day return window for all unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes, ensuring all protective inserts and hardware are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our system and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.